IMPORTANT: do NOT ship back at the address shown on the shipping label the product was delivered from. The address on the label is used for transhipping only from Mexico within the US, it is not the shippment origin addres.

- the item must be shipped back in its original packaging
- the item must be returned to the country shown in the listing as the item location
- make sure the carrier you use to ship back the item offers online delivery confirmation in Mexico
- the  item must be shipped back at the buyer expense with all costs included and duty prepaid 
- the refund will be issued once the item has reached our facility and was examined for its integrity

address for returns:

Recreo No 11
Centro 37700
San Miguel de Allende, Gto.
Mexico

2. For all damaged merchandise excluding freight that has its own insurance policy (see delivery services) and unless the product cannot be repaired locally we offer free of charge replacement including free shipping.

IMPORTANT: If the carton has external damages, you will need to note it on the delivery receipt or you must notify the carrier of damages immediately after detecting any damage inside of the packaging. The carrier will provide instructions how the claim will be handled. You must also notify as immediately of the receipt of damaged merchandise. We will make arrangements with you to replace damaged pieces once you provided a single image of damaged item/items. Pending availability, we will ship your replacement merchandise via ground service within 10 business days after the claim with the carrier has been filed. If the product can be repaired at the buyer's end we will cover the cost upon deciding whether it is feasible to do so or the item should be returned to us to do the repairs. The shipping cost of damaged goods back to us for repairs must be covered by the buyer, we will cover repairing the damage or ship the replacement at our cost.

Note:

- Damage Replacement Guaranty doesn't apply to freight. See "freight" in delivery services chapter for details concerning its own insurance policy.
- Since some artists brake products to use pieces in their projects sending images of damaged goods will not qualify for free replacement.
- Damaged Replacement Policy covers damaged occurring during transpiration only.

3.b. Handling: It is our policy to ship stock items within 10 business days from receiving your payment therefore any delivery delay can be blamed solely on the carrier. It is important to remember that you always get what you paid for therefore do not expect any premium service from the carrier while paying for the economy delivery option.
 
3.c. Custom made products including murals, toilets, sinks, some Talavera tiles, all copper products: add 10 business day production time to shipping and handling.

4.a. Shipping from Mexico to the US: STANDARD SHIPPING once a week to Laredo, Tx and then by USPS (US Postal Service), UPS, FedEx, DHL: not guaranteed 14 business day transit + handling time + production time (custom made products) + US customs at Mexico/US border (time unspecified).
 
4.b. Shipping Internationally (from Mexico via the US): STANDARD SHIPPING from Mexico to the US and from the US by USPS or any carriers specializing in the deliveries to the specific region: not guaranteed 6 week transit (depending on destination) + handling + US customs clearance on the US/Mexico border + customs clearance in the destination country.

6.a. Small Packet Surface & Regular Parcel Surface ~ it is the most basic service available and it usually takes around 2 weeks within Mexico, 2-4 weeks to the US/Canada but it might take considerably longer. No tracking number is available (sent as registered mail) and be prepared for long delays when using the small packet service (you can speed up small packet delivery by upgrading from surface to air at extra cost).

6.b. Expedited service ~ information provided by the carrier specifies 7-12 business days as not guaranteed delivery time to the continental USA and 27-30 days to the rest of the world. Keep in mind that shipment origin as well as destination country might have different holidays that could prolong delivery time. The expedited service includes a tracking number (delivery confirmation number) that can be used to view online basic information like the shipping date and delivery date or delivery attempt at the destination.

6.c. UPS, DHL, FedEx (US destinations) ~ 2-4 business days, surface 4-9 days; International air delivery ~ 5-9 business days, online detailed tracking available.

6.d. Freight to the US, Canada and Mexico ~ cargo shipped as palatalized, crated or both. Residential delivery option is available at extra cost or the cargo can be picked up from the local cargo terminal. Transit time between Mexico and US/Canada is approximately 20 business days (not guaranteed) + custom procedures at the border (time unspecified). The tracking number (pro number) is available as soon as the cargo is picked up by the carrier, there is no  guaranteed delivery date available for standard commercial shipping, just the time frame it usually takes to deliver from point A to B.

7.b. We will refund 100% of the insured lost item value only after receiving carrier's reimbursement payment.

8a. The seller cannot be held responsible nor liable for any damages, delays nor lost packages after the merchandise has been handed over to the carrier. Damage insurance is available therefore the buyer shell consider insuring the product prior to shipping to qualify for free replacement.
 
8b. The origin and the age of antique and vintage artifacts is estimated only. Even though we do our best to provide the most precise information we cannot guaranty item age accuracy.